Shipping Policy

Last updated: 10 July 2026

At Fern Aromatherapy, we carefully handcraft and package each order to ensure it reaches you in excellent condition. The information below explains how we process, dispatch and deliver your purchases.

Order Processing

Orders are normally processed within 1–3 working days of receipt.

During particularly busy periods, seasonal promotions or public holidays, processing times may be slightly longer. If there is any significant delay with your order, we will contact you as soon as possible.

Orders are processed during normal business hours, Monday to Friday, excluding Bank Holidays.

Delivery

We currently deliver throughout the United Kingdom using trusted postal and courier services.

Delivery options and charges are calculated during checkout and are based on the size, weight and destination of your order.

Estimated delivery times begin once your order has been dispatched and are provided as a guide only. While every effort is made to deliver within the estimated timeframe, Fern Aromatherapy cannot accept responsibility for delays caused by postal services, couriers, adverse weather or circumstances beyond our control.

Shipping Confirmation

Once your order has been dispatched, you will receive a confirmation email. Where applicable, tracking information will also be provided so you can monitor your delivery.

Delivery Addresses

Please ensure that your delivery address is accurate and complete when placing your order.

Fern Aromatherapy cannot be held responsible for delays, additional delivery charges or lost parcels resulting from incorrect or incomplete address information supplied by the customer.

Damaged or Missing Deliveries

If your order arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, including photographs of both the packaging and the damaged items.

If your parcel has not arrived within the expected delivery timeframe, please contact us and we will work with the delivery provider to investigate the issue.

Lost Parcels

Parcels are considered lost only after the delivery provider's investigation has been completed.

Where appropriate, we will arrange a replacement or refund in accordance with our Refund Policy and your statutory consumer rights.

International Shipping

At present, Fern Aromatherapy primarily ships within the United Kingdom.

If international shipping becomes available, eligible destinations and shipping costs will be displayed during checkout.

Please note that customers ordering from outside the UK may be responsible for any customs duties, import taxes or local charges imposed by their country's authorities.

Incorrect or Undeliverable Orders

If an order is returned to us because it could not be delivered due to an incorrect address, failed delivery attempts or refusal to accept the parcel, we will contact you to arrange redelivery.

Additional postage charges may apply before the order can be resent.

Contact Us

If you have any questions about shipping or an existing order, please contact Fern Aromatherapy through the Contact page on our website. We will be happy to assist you.